[Music]
you will listen to an interview with mr
sergeant and a customer care officer of
a vacuum cleaning company
first you have some time to look at
questions one to five
now listen carefully and answer
questions one to five
hello yes hello it's tom burlinson
calling from clean it vacuum cleaners mr
sergeant is it
yes i understand you recently purchased
a vacuum from us is that correct yes
that's right well this is simply a call
to find out if you've been happy with
your purchase our company prides itself
on its after sales service just because
you bought from us doesn't mean you're
no longer important to us
could you spare a few moments to answer
some questions sure how long will this
take well not long at all mr sergeant
usually only about three or four minutes
okay what would you like to know okay
great i'll just go through the survey
form and uh if you'll just bear with me
this shouldn't take long at all
okay first question which model did you
purchase and when
yes it was the super cleaner
we bought it about two weeks ago uh
let's see it was a monday i think
because my wife's birthday was on the
sunday 24th
that will make it the 25th yes august
25th okay
now do you remember the name of the
salesperson was he worth remembering yes
his name was jim my wife and i were very
impressed with him he was a great source
of information very helpful great i'll
make sure that your kind words about jim
are passed on to him
okay now let's see ah yes
have you purchased any other products
from us this year oh let's see
of course we bought the super cleaner i
think that's all well
we bought some vacuum bags with it as
well um
i think daisy bought some carpet cleaner
from your store back in february that's
about all i think i have to ask my wife
about that one she's not here at the
moment no no that's okay your answer
will do fine we don't have to be too
picky okay so how much money would you
say you've spent all told in the store
just an approximate amount will do fine
well that's a difficult question i don't
really know
the the vacuum was 150 pounds
the other stuff i'd say around 15 pounds
i suppose the total was
around 165 pounds but i couldn't be
totally sure it may be a bit more than
that that's fine that's fine now the
next thing on my list is how would you
rate the quality of the products you
purchased good actually very good
so far we've not had any problems with
the products from cleanit
service and value have been very good so
i guess you have a loyal customer oh
wonderful i'm really pleased that your
experience with our company has been a
positive one
tell me do you purchase any other items
of cleaning equipment if so from whom
i'm very fussy about the interior of my
car you know
the seats and carpets i found a product
from easy clean which works well on the
carpets and an air freshener from mr
tidy that really smells good apart from
that all i couldn't say for sure i think
my wife buys floor cleaner from johnson
brothers
before you listen to the rest of the
conversation you have some time to look
at questions 6 to 10.
now listen and answer questions 6 to 10.
well we've just introduced a new line of
car freshness you might like to stop by
we'll offer you a twenty percent
discount
okay we're almost to the end of the
questions now i know you are happy with
jim but overall how would you rate the
quality of our service fine i thought it
was good
the lady in accounts was a little
unfriendly but overall i would say the
service was quite good actually
jim made all the difference and you
certainly seem to be a very nice person
oh thanks mr sergeant please uh tom call
me terry oh okay terry very good
second last question
we're thinking of expanding our trading
hours when are the best times the most
convenient for you to shop
oh i'm not a shopper i mostly leave it
all up to my wife she works full time
let's see
for me i guess i'd have to say sundays
between one and three and uh i'm not
working on thursdays now so if i had to
i guess
thursdays
between say 11 and 12 noon okay
last question mr sergeant terry
do you have any other suggestions for us
anything at all well come to think of it
now there was one thing turn up the air
conditioner i seem to remember
sweltering in there and it was
unpleasant and hot
also and this is just me
i always like to have some music playing
you know quietly in the background it
just makes the place seem friendlier you
know more professional well i'll
certainly mention that to management
well that's it thanks so much for your
time terry
if there is anything we can do in the
future to help you don't hesitate to
call us okay bye now yes bye bye and
thanks again
that is the end of part one
you now have half a minute to check your
answers
now turns to part two part two
you will hear a talk by a tour guide
first you will have some time to look at
questions 11 to 17.
now listen carefully and answer
questions 11 to 17.
welcome to san fernando city tours i'm
mark your tour guide
we have a lot to see in three hours so
make sure you're comfortable we'll be
traveling into the historical district
first and then into the town center
after that it's out to the harbor and
we'll finish up at the lighthouse just
past the harbor that will take us up to
midday
and after that you're free to do what
you want
at the lighthouse you'll have a chance
to visit the tea room and take
photographs of the magnificent coastline
now as we have only three hours we won't
be able to take you around the shopping
district but we think you'd prefer to
look around the shops there in your own
time
anyway san fernando has some well-known
tourist attractions the lighthouse for
example and the national library
however the little-known military museum
is not to be missed be sure to visit
before you leave
now
there's a lot to do in san fernando
indeed there really is something for
everyone
for those who love the water i can
recommend a trip on the seafarer one of
the most famous boats on the san
fernando river
it does an evening trip with a
three-course meal included it's great
fun for everyone but especially for
young people in their teens or twenties
after nine there's a disco on the boat
and it gets really lively
then there's a climbing wall near the
town center it's incredibly popular with
a large wall for expert climbers and a
smaller wall for novices
there is a junior wall and a crash so
it's a great day out for those of you
with kids
and if you like walking there's some
great walking tours
the city sights tour is highly
recommended as is the walking tour by
the coast but that one's only for the
fit not really suitable for children or
the elderly
for more mature people or those less
able to get around i would suggest a
tour around the vineyards it can be done
in the luxury of a coach and it's a
wonderful way to explore the region's
wines
before you hear the rest of the talk you
have some time to look at questions 18
to 20.
now listen and answer questions 18 to
20.
naturally there's a charge for all these
attractions but you can get 15 off if
you have an explorer pass
if you don't have a pass but would like
one the driver here has application
forms just ask him for one and fill it
out while on the tour then you had it
into the tour office
normally it costs ten dollars but this
year it's just seven dollars
when you hand it in you'll get your
picture taken for the card on the spot
and then your card is ready to use
remember to show it whenever you pay for
anything
the discounts apply not just tourist
attractions but some bars and
restaurants
basically everywhere you see a red
explorer symbol ah
we're coming up to the historical
district now
that is the end of part two
you now have half a minute to check your
answers
now turns to part three
part three
you will hear a female and a male
student talking about the mock exams
that they have just taken
first you have some time to look at
questions 21-25
now listen carefully and answer
questions 21-25
so what did you think of the practice
exams last week
you mean the mock exams yeah
i thought some of them were tough
they were certainly hard and generally
they were very long yeah they were
spread over a whole week which made it
impossible to relax exactly
but what did you think of each test
of the seven exams we did the least
enjoyable for me were the two three hour
essay papers why didn't you like the
essay papers i'm not particularly good
at writing things down like that in a
short space of time
and i don't think it's a good way of
testing our theoretical knowledge of
medicine i'm the opposite i'm afraid i'm
much better in the written essay exams
than the other types of tests
but what about the two multiple choice
exam papers in basic science and anatomy
they weren't too bad
if you didn't know the answer all you
had to do was guess
that's okay but i never feel comfortable
with guessing
and you know that there is research that
shows that women are disadvantaged when
doing multiple choice questions compared
to men you've mentioned this before
but i'm not sure i believe it it's true
multiple choice questions benefit men
more than women they are a male
construct if you say so it's not if i
say so
anyway
you have to be careful with multiple
choice questions because of the negative
marking
that can really bring the score down if
you keep guessing and get all of the
guesses wrong
it's double negative yep that is a
danger
what about the role play did you like
that yeah with the actors and actresses
as simulated patients
yeah i thought that was by far the best
part of the exam why was that
what i liked about it was during the 24
test stations we had a chance to show
what we know about communicating with
patients and show our practical medical
knowledge etc
yes i think i agree with you there
i enjoyed all of the stations but i can
tell you i was tired at the end i have
done a practice exam with 12 test
stations but not 24. it was exhausting
but also exhilarating i agree completely
it lasted nearly four hours in total
with the break
before you hear the rest of the
conversation you have some time to look
at questions 26 to 30.
now listen carefully and answer
questions 26 to 30.
what did you think of the other two
exams
the two problem solving tests
hmm
i didn't think i was going to handle
them very well
but in the end i think they went better
than i thought they would what i liked
most was the test where we had to work
in groups of four
and to solve a problem we had to
prioritize actions that was very
interesting
i'm not sure i did very well in that
though
did you feel comfortable being in a
group of four and having four examiners
watching you as you discuss the problem
we did practice it several times before
you learn to forget that someone is
watching you but some people are better
at speaking in group situations like
that and they get the best marks the
test doesn't just assess whether people
can talk a lot
it's about showing you can listen
organize your thoughts and then show you
can be part of a team allowing other
people to speak well we'll have to see
how it goes
when do the results of the mocks come
out they said next week and then it's
the finals two weeks later yeah we've
got that to look forward to
what is the policy and resets why are
you planning to fail no but
well you know what i mean the resets are
held in september and if there is any
problem after that it goes to appeal
we'll just have to make sure we don't
fail any part of the whole examination i
certainly wouldn't want to do any of it
again
me neither
it's hard when you are not allowed to
fail any of the exams
i bet they don't have that policy in any
other subject probably not
that is the end of part three
you now have half a minute to check your
answers
now turns to part four
part four
you will hear a talk on research in the
indian ocean
first you have some time to look at
questions 31 to 40.
now listen carefully and answer
questions 31 to 40.
in this
the first lecture in our series on the
changing face of the oceans of the world
we are going to look at the indian ocean
into which the oceanography department
at the institute here in australia has
been doing pioneering research over the
past five years
let us start with some facts about the
indian ocean to give you an idea of the
scope and complexity of the enterprise
we have undertaken
as you can see from the diagrams here on
the screen
showing the relative size of the
planet's five oceans
the indian ocean comes third after the
pacific and atlantic oceans
but is larger than the southern ocean
and the arctic ocean
on this slide
you can see that the indian ocean is
different from the two larger oceans
in that it is landlocked to the north
and does not extend into the cold
regions of the north pole
covering some 73 million 440 000 square
kilometers the ocean constitutes
approximately one seventh of the earth's
surface
and about twenty percent of the world's
total ocean area
at the equator it is around six thousand
four hundred kilometers wide with the
average depth being about 3 400 meters
and with the deepest point being the
java trench at 7
450 meters
flowing into the indian ocean
we have some of the world's greatest
rivers
the zambezi here
the ganges here
the indus the brahmaputra and the tigris
euphrates just here
the two largest islands in the indian
ocean
madagascar here off the coast of africa
and sri lanka
here off the southern tip of india
are structurally parts of the continents
of africa and asia
while islands like the seychelles are
exposed tops of submerged ridges
the maldives are low coral islands
and mauritius and reunion are volcanic
cones
the surface waters of the ocean are warm
except where the ocean touches the cold
waters to the south
a network of scientists mainly
oceanographers and meteorologists from
around the world
are monitoring changes in the ocean's
temperature and acidity
especially where it meets the southern
ocean
in order to see how global warming is
having an effect on the waters there
an assessment is also being carried out
on how this is impacting on low-lying
habitats and peoples in the more
populated coastal regions around the rim
of the ocean
in the warmer north
islands are vulnerable to even the
subtlest changes in sea levels and tides
so they are being closely watched
moreover a close eye is being kept on
wind changes
especially alterations to the monsoon
rains typhoons cyclones and any other
natural phenomena
in addition to the information sent from
the ship that we have stationed off
antarctica in the south of the indian
ocean data are being transmitted round
the clock from boys anchored at various
points around the ocean
five of these boys are observing ice
packs and icebergs coming into the
indian ocean from antarctica
besides the boys
data on cloud cover and wind and
temperature change are received by
satellite
satellite images are also being used to
record the size of the icebergs from the
moment they break off from antarctica
their course is then mapped as they move
out into the southern ocean
here at the institute
the raw data from the various sources
are received and the information is then
constantly processed by a bank of
computers
once the data have been collated the
next step in the process is the analysis
by experts here and at centers around
the world looking for even the slightest
shift in patterns of temperature
wind and sea levels
in the light of the fact that this is a
global enterprise the institute is
staffed 24 hours a day with researchers
working in shifts
and we are in constant contact with
centers all around the world
in total
900 experts from around the globe are
involved in the program
the work at the institute is now into
the fifth year of a 10-year data
collection which began in
2003 the analysis of the five years to
2008
will be published early in 2009
however
changes in patterns are already being
noticed since the data have been
gathered
[Music]
so this is line graph and this is oil
use of major consumers and this is
million barrel per day these are 2 0 2 4
6 8 or 10
so 2009 these are the years 2009 2015
2025 and 2030. so expected increase or
decrease we can see in 2030. so us first
of all we can see u.s
this is for u.s
and this is for western europe and japan
this is for western europe and japan
it showed increasing trend in the
beginning but it fell gradually
and we can see this is china china it
was around two percent
to a million barrel per day in 2009
which increased in 2015
and goes up and showed increasing trend
by the end of the period in 2030 we can
see
and this data for middle east middle
east we can see it was
the minimum
from 2009 to 2025
but by the end of the period you can see
a little bit increase and it overtook
uh middle europe and japan
all right
so the
best thing you can do before you start
writing is to think about the greatest
change the lowest change
the highest change and the smallest
change or similarities differences
and make relevant comparison so this is
very very important
this is this is the statement the graph
below
give information about total
oil use in four main consumer
in four main consumers from 2009 and
2030. so this is statement and this is
how i have rephrased it and write
introduction the render line graph
resides the amount of oil consumed by
four distinct nations in the year 2009
along with the anticipation for the year
2030 and this patient mean expected
increase or decrease in
2013. all right so this is very nice way
to start
your bar graph pie chart line graph or
table
this is how i have written
overview overall it is noticeable that
america witnessed the largest amount of
consumption throughout the given period
you can see
usa so you can see throughout the given
period it is an upward trend and largest
amount of consumption of oil throughout
the given period however western east
and japan and the middle east to union
can be categorized with least consumers
so here you can see western eastern
japan
western indian japan by the end of the
period you can see
and
middle east
middle east also
western europe and japan and the middle
east this is middle east middle east you
can see
so
categorized with list
consumers this is how i have written
main body paragraph one
and the lens on the graph immediately
reflects that in the year 2009 america
was at the top among all oil consuming
countries with almost 9 million barrel
per day so here you can see usa was at
the top this is 10 billion barrel per
day million barrel per day but here is
nine almost nine so you can see with
nine almost nine million barrel per day
and it continued to go up until 2015
continue to go up up here uh until 2015
so this is 2015.
whereas it is forecast that usa will
experience a greater downfall to 2030
with approximately 5 million nobel it's
not median million you can write here is
a spelling error take care this million
operators
here you can see usa
gradual decline and here is
approximately
here
here is four so approximately 5 million
barrel
so experience the gradual down for till
2030 with approximately 5 million
operator similarly western eastern japan
which consumed 4 million of barrel in
initial year here you can see
western europe and japan so it was 4
million in 2009
4 million in initial year will slowly
plunge and will hit the low point of
slightly above than 2 million of barrel
in the end of the period so western
europe and japan that's this was this
uh line represents western europe and
japan and it's almost 2 million barrel
by the end of the period you can see
over here
this is how i have written main body
paragraph 2 with regard to china it
initially consumed less than 2 million
of barrel of oil
so this is about china china less than 2
million barrel in 2009 you can see
okay
while in between 2009 and 2015 it was
minimal and is expected to remain more
or less at the same level until 2030. so
here you can see
for china
more or less the same
so round same over here
it was about china
and
in contrast middle is continued to rise
from 2 million barrel and probably will
reach at approximately 3 million barrel
at the end of the year so this is about
china you can see less than 2 million in
2009 at an increased and overtook even
western europe and japan
and reached up to 3 million apparel by
the end of the period here you can see
so that's how you can write very
effective line graph
explaining data
so this is the end of the video but
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every new video bye bye and see you in
my next lesson bye